Client Charter

EXIM Bank pledges to protect clients through fair and honest treatment at every point of contact. Specifically, we pledge the following:

  • Prompt Response
  • Partners In Business
  • Confidentiality
  • Reliable & Quality Products and Services

Prompt Response

We are committed to respond promptly to any queries pertaining to our banking and credit insurance products and services. We provide timely acknowledgement of correspondence and queries and we welcome any feedback for us to serve you better.

Partners In Business

We consider our client as a business partner by sharing the vision and supporting the plan of our client. We provide equal opportunities to all qualified clients with our financing and developmental advisory services in facilitating Malaysian cross-border business ventures.

Confidentiality

We respect our clients’ privacy and security of information. We maintain the latest security standards to ensure total confidentiality of our client’s accounts and information.

Reliable & Quality Products and Services

We are committed in providing reliable and quality financial products and services to our clients. Thus, our qualified and experienced staff shall ensure our business methodologies comply with the standards set by our regulators to meet your financial needs.

We are committed to complete the processing of our client’s application (subject to complete information) and the decision will be communicated to our client within the time-frame as stipulated below:

Facility
Cross Border Financing Facility
45 days
MalaysianKitchen Financing Facility (MKFF)
21 days
Trade Financing Facility
20 days
Medium-Long Term Credit Insurance
45 days
Short-Term Credit Insurance
15 days
  • To facilitate our processing of our client’s application, please provide us with the required documents as listed in the Application Form.

  • The criteria for obtaining our products and services are outlined in the ProductDisclosure Sheet at www.exim.com.my.

  • Drawdown request that is complete and fulfils the terms and conditions would be effected within 7 days.

  • All applications for insurance claims would be processed immediately in accordance with the terms and conditions of the respective Policy.

  • We are committed to provide our client’s loan/financing statements within 48 hours upon receipt of a duly authorised request.

All applications for insurance claims would be processed immediately in accordance to the terms and conditions of the respective Policy.
Note: Days referred to working days.