How we handle your feedback
• We will respond to acknowledge receipt of your feedback within two (2) working days
• Feedback will normally require three (3) to 14 working days to be resolved from the date of receipt
• When enquiry is complex and needs further investigations, we will advise on the extended time frame and the progress of the case from time to time. In total, no later than 30 working days from the date of the feedback was first lodged.
Corporate Communication Department,
EXIM Bank, Jalan Sultan Ismail,
50250 Kuala Lumpur.
If you are not satisfied with the outcome of your feedback or how it was handled, you may refer this matter to:
BNMTELELINK Customer Contact Centre:
Bank Negara Malaysia P.O. Box 10922
50929 Kuala Lumpur
BNMTELELINK Toll-Free Number: 1-300-88-5465 (1-300-88-LINK)
Operating Hours: 9.00 a.m. - 5.00 p.m. (Monday – Friday except public holiday)
Web form: https://telelink.bnm.gov.my/
FINANCIAL MEDIATION BUREAU