How we handle your feedback
• We will respond to acknowledge receipt of your feedback within two (2) working days
• Feedback will normally require three (3) to 14 working days to be resolved from the date of receipt
• When enquiry is complex and needs further investigations, we will advise on the extended time frame and the progress of the case from time to time. In total, no later than 30 working days from the date of the feedback was first lodged.
Communications & Stakeholder Relations Department,
EXIM Bank, Jalan Sultan Ismail,
50250 Kuala Lumpur.
If you are not satisfied with the outcome of your feedback or how it was handled, you may refer this matter to:
A complaint resolution arm of Bank Negara Malaysia
Call BNMTELELINK: 1-300-88-5465 (LINK) (toll free number)
FINANCIAL MEDIATION BUREAU