Contact Us
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ENQUIRIES AND FEEDBACK
FEEDBACK MANAGEMENT PROCESS
How we handle your feedback
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We will respond to acknowledge receipt of your feedback within two (2) working days
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Feedback will normally require three (3) to 14 working days to be resolved from the date of receipt
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When an enquiry is complex and needs further investigations, we will advise on the extended time frame and progress of the case from time to time. In total, no later than 30 working days from the date the feedback was first lodged.
For any feedback, kindly fill in the form below.
Should you need further clarifications, please write to:
Corporate Communication & International Relations Department,
EXIM Bank, Jalan Sultan Ismail,
50250 Kuala Lumpur.
Email: communications@exim.com.my
General Line: +603-2601 2000
At EXIM Bank Malaysia, we are committed to delivering the highest standards of service to our clients. If you are not fully satisfied with our services, products, or staff, we encourage you to share your concerns. Your feedback is important to us, and we are dedicated to addressing your complaints fairly and promptly. You may direct your feedback or complaints to:
Ms Vino Nair
+603 2601 2383
vinodhaninair@exim.com.my
Ms Sharifah Muharra Diba
+603 2601 2384
sharifahmuharradiba@exim.com.my
ADDITIONAL AVENUES
BNMLINK Customer Contact Centre:
Corporate Communication Department
Bank Negara Malaysia
P.O.Box 10922
50929 Kuala Lumpur
BNMLINK Toll-Free Number: 1-300-88-5465 (LINK)
Operating Hours: 9.00 a.m. – 5.00 p.m. (Monday – Friday except public holiday)
Web form: https://bnmlink.bnm.gov.my/
OMBUDSMAN FOR FINANCIAL SERVICES
Call: 03-2272 2811 or email to enquiry@ofs.org.my
Please note that you are required to attach a copy of the letter with the final response from our Bank when forwarding your complaint to either BNM or OFS.
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Company Information
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EXPORT-IMPORT BANK OF MALAYSIA BERHAD
Company no. 199501027992 (357198-K)
Level 15, EXIM Bank, Jalan Sultan Ismail, 50250 Kuala Lumpur, MALAYSIA
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+603-2601 2000
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+603-2601 2100
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communications@exim.com.mycommunications@exim.com.my
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Representative Office
Northern Region
Northern Region
- No.2, Ground Floor, Lebuh Tenggiri 2, Pusat Bandar Seberang Jaya, 13700 Seberang Jaya, Perai, Pulau Pinang, Malaysia.
- +604-390 9088
- +604-390 9077
Southern Region
Southern Region
- No.95, Ground Floor, Jalan Damai, Taman Setia, Off Jalan Stulang Darat, 80300 Johor Bahru, Malaysia.
- +607-223 1191
- +607-224 0370
East Malaysia Region
East Malaysia Region
- No. 67, Ground Floor, 1 Avenue Business Centre, Jalan Tun Jugah, 93350 Kuching, Sarawak, Malaysia..
- +608-245 0340
- +608-246 0029
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